Skills
Technical
- Python
- AI API Integration
- Retrieval-Augmented Generation LLM
- Front-End Development (HTML, CSS, JavaScript)
- Apache2/WSGI Configuration
- Ubuntu Server Deployment
- Java
- Kubernetes
- Docker
- AWS, Azure
- OPC UA, MQTT
- Windows 10/11
- Office365 Suite
Soft Skills
- Problem-Solving
- Quick Learner
- Leadership
- Communication
- Customer Interaction
- Team Collaboration
IT Expertise
- Troubleshooting
- System Maintenance
- Hardware/Software Installation
- Networking
- IT Support
Experience
Canary Labs, Martinsburg, PA - Application Support/IT Intern
December 2024 - Current
- Developed a full-stack support application using Python and the xAI API, integrating a Retrieval-Augmented Generation (RAG) LLM to enhance team workflows and response accuracy.
- Designed a user-friendly front-end interface to improve accessibility for the support team.
- Deployed the application on an Ubuntu server, configuring Apache2 with WSGI for production-ready performance.
- Provided user support, troubleshooting, and system maintenance, leveraging industrial data protocols like OPC UA and MQTT.
Information Technology Help Desk, Penn State Altoona, PA - Intern
May 2024 - August 2024
- IT Support, Configured New Phones for Employees, Hardware and Software Installation, Troubleshooting
- Social Interaction, Problem Solving, Effectively Communicated Solutions
Canary Labs, Martinsburg, PA - IT Intern
May 2023 - August 2023
- Manage company updates, software installation, cloud management with AWS and Azure, Hardware Installation, Networking
- Kubernetes and Docker experience, Website Deployments, Licensing
- Windows and Ubuntu
Information Technology Help Desk, Penn State Altoona, PA - Manager
August 2022 - May 2023
- PC Support, Hardware Installation, IT Management, Software Support, Printer Support
- Customer Aid, Social Interaction, Communication, Leadership
Education
Penn State University - Enterprise Technology Integration
August 2021 - Projected Graduation May 2025